Remote & In-Office (3+ days per week)

Reports To: Head of Operations

Dean Davidson (DD) is a well-known Canadian jewelry line with a studio based in downtown Toronto at 145 Berkeley St. Since launching in 2007, Davidson has become a celebrated designer and his creations have been featured in Vogue, Harper’s Bazaar and InStyle. Today, the collection can be found in over 250 select boutiques and department stores across the globe. Dean Davidson was nominated for Accessory Designer of the Year at the 2016 and 2017 Canadian Arts & Fashion Awards.

The Operations Systems & Data Coordinator is responsible for maintaining the accuracy, integrity, and organization of data across all core operating systems, including Cin7, Shopify, MarketTime, NuOrder, HubSpot, and 3PL platforms.

This role serves as the operational backbone of the business — ensuring that product, pricing, inventory, CRM, and digital asset data are accurate, aligned across systems, and launch-ready at all times.

Working cross-functionally with Sales, Marketing, Product, Finance, and Fulfillment, this role protects data integrity, supports revenue channels (DTC and Wholesale), and ensures operational consistency as the company scales.

The ideal candidate is highly detail-oriented, systems-minded, process-driven, and excited to grow into increasing ownership over time.

Shopify Product Uploading & Image Merchandising (DTC Channel Ownership)

Upload and fully configure products in Shopify, including variants, pricing, descriptions, tags, collections, and inventory synchronization

• Input and verify accurate product dimensions, weights, and shipping attributes for each SKU
• Ensure dimensional and shipping data align with ERP (Cin7) and 3PL systems
• Own product page accuracy and completeness prior to launch
• Organize and merchandise product images in optimal order (primary, lifestyle, detail, scale, etc.)
• Maintain structured tagging and collection alignment
• Conduct thorough QA of all Shopify products prior to go-live, including fulfillment mapping and shipping settings

This portion of the role directly supports conversion, customer experience, fulfillment accuracy, and margin protection.

Systems & Product Data Management

• Upload and maintain product data across Cin7, MarketTime, and NuOrder
• Ensure SKU accuracy, cost integrity, pricing alignment, and lifecycle status updates
• Maintain accurate SKU-level data including cost, pricing, inventory status, dimensions, and weight alignment across systems
• Maintain wholesale account data and pricing structures
• Validate product setup prior to wholesale and seasonal deadlines
• Audit and resolve cross-platform discrepancies

CRM Data Integrity (HubSpot)

• Maintain CRM data hygiene and integrity
• Deduplicate contacts and accounts
• Ensure accurate tagging, segmentation, and account categorization
• Support campaign list preparation and reporting
• Maintain CRM data entry standards across departments

Digital Asset Organization

• Sort, label, and organize image assets for Marketing and product launches
• Maintain consistent file naming conventions and asset taxonomy
• Ensure imagery is properly aligned across Shopify, wholesale platforms, and internal systems
• Maintain accessible, structured digital asset libraries

End-of-Month System Audits & Reconciliation

• Conduct monthly reconciliation across Cin7, Shopify, MarketTime, NuOrder, HubSpot, and 3PL systems
• Validate inventory quantities between ERP and fulfillment systems
• Review pricing and cost discrepancies across platforms
• Audit wholesale data and CRM records for accuracy
• Identify inconsistencies and proactively resolve discrepancies
• Deliver a monthly Data Integrity Summary to the Head of Operations

Reporting & Data Support

• Build and distribute recurring operational and commercial reports
• Support ad hoc data requests across departments
• Maintain structured reporting templates and dashboards
• Ensure reporting accuracy and cross-platform consistency

Data Governance & Process Ownership

• Own SKU naming conventions and system data standards
• Maintain and document system SOPs
• Act as internal gatekeeper for system uploads and data changes
• Identify opportunities for workflow improvements and light automation
• Support system integrations and testing initiatives

Cross-Functional & Special Projects

• Support system improvements and operational initiatives
• Assist with integration or process optimization projects
• Provide structured support during peak seasons and growth phases

• 2–4+ years experience in operations, systems coordination, eCommerce management, or CRM/data administration
• Strong Shopify experience (product setup and merchandising required)
• Experience with ERP systems (Cin7 preferred)
• CRM experience (HubSpot preferred)
• Proficiency in Excel or Google Sheets
• High attention to detail and strong organizational skills
• Ability to manage multiple platforms and competing priorities
• Strong communication and cross-functional collaboration skills
• Process-oriented and solution-driven mindset

• ≥99% data accuracy across all core systems
• Clean, well-merchandised Shopify product pages
• Seamless DTC and wholesale launches with no data-related errors
• Monthly system audits completed consistently
• Strong CRM hygiene and segmentation accuracy
• Reduced operational discrepancies across platforms
• Reliable, timely reporting

Please submit your resume and a short cover note to careers@deandavidson.com

We are located in Toronto’s trendy Corktown neighborhood with easy access by transit. This is a full time, permanent, hybrid position. Candidates must be eligible to work in Canada. We are an equal opportunity employer. Accommodations are available upon request.